Welcome to Vizhil Food! We are dedicated to providing you with a fast and reliable food shipping service. Please read our shipping policy carefully to understand how we manage your orders and deliveries.

  • Order Processing
    Order Confirmation
    Confirmation:

    Upon placing a food order, you will receive a confirmation email or notification with the estimated shipping time.

    Preparation Time:

    Preparation times vary by restaurant and cuisine type, typically ranging from 20 to 45 minutes.

  • shipping Methods
    Standard shipping
    Estimated shipping Time:

    Standard shipping times are provided by the restaurant and usually range from 30 to 60 minutes depending on the location and order volume.

    Availability:

    Available for all orders within the serviceable area of the selected restaurant.

    Express shipping
    Faster Service:

    For an additional fee, express shipping ensures your order is prioritized and delivered faster than the standard time.

    Availability:

    Available in select locations. The express shipping option will be displayed at checkout if eligible.

  • shipping Charges
    Standard shipping Fees

    shipping charges vary based on the restaurant’s location, distance from the shipping address, and order value.

    The exact shipping charge will be displayed at checkout before you confirm your order.

    Express shipping Fees

    An additional fee is applied for express shipping service. This fee is calculated based on the distance and urgency of the order.

    Free shipping Promotions

    Free shipping promotions may be available periodically. These promotions will be clearly communicated through the Vizhil Food app or website.

    Tracking Your Order
    Real-Time Tracking:

    You can track your order in real-time through the Vizhil Food app. This feature allows you to see the status of your order from preparation to shipping.

    Driver Information:

    You will receive details about your shipping driver, including their name and contact information.

    shipping Locations
    Serviceable Areas:

    Vizhil Food delivers to a wide range of locations. shipping availability may vary based on your specific location and the restaurant selected.

    Non-Serviceable Areas:

    If your location is outside our serviceable areas, you will be notified at the time of order placement.

  • Delayed or Failed Deliveries
    shipping Delays

    While we strive to deliver within the estimated times, delays may occur due to unforeseen circumstances such as weather conditions, traffic, or high order volumes. We will keep you informed in case of any significant delays.

    Failed Deliveries
    Incorrect Address:

    If a shipping attempt fails due to an incorrect address provided, our support team will contact you to confirm the address and reschedule the shipping.

    Unavailability:

    If you are unavailable to receive the order, the driver will attempt to contact you. If the shipping still cannot be completed, the order may be canceled and charges may apply.

    Customer Support

    For any inquiries or issues related to your food shipping, please contact our customer support team via the Vizhil Food app or website. We are here to assist you and ensure a satisfactory experience.

  • Refund and Cancellation Policy
    Cancellations
    Before Preparation:

    You can cancel your order before the restaurant starts preparing it without any charges.

    After Preparation:

    If the order is canceled after preparation has started, you may be charged for the cost of the food.

    Refunds

    Refunds for canceled orders or failed deliveries will be processed as per our refund policy. The refund amount will be credited back to your original payment method within 7-10 business days.

Thank you for choosing Vizhil Food! We are committed to delivering your meals quickly and reliably. Enjoy your meal!